Returns & Exchanges
At Zirozi, we want you to be completely satisfied with your premium electronics, which is why we offer a 30-day return policy on all hardware and accessories. Items must be returned in their original packaging with all included components to qualify for a full refund.
Initiate Your Request
Log in to your Zirozi account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original box, ensuring all cables, manuals, and protective inserts are included to avoid restocking fees.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our technical team inspects the device for quality assurance, we will process your refund to your original payment method within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing